West Quay Ltd is a vastly experienced and well-respected  provider of:

• Response Handling
• Customer Contact Management
  (Telephone, Email, Live Chat, Post, Social Media & Reviews)
• Order Fulfilment 
• Warehousing and Storage
• Returns Handling
• Bespoke Systems & Reporting

Based in Southampton, UK, we work closely with businesses in the mail order and direct marketing sectors, supporting eCommerce channels as well as traditional catalogue, direct mail, off-the page and media insert campaigns.

Our ethos is simple: to treat your customers as if they were our own and consistently provide a level of service excellence, which breeds brand loyalty, as we understand the importance of lifetime value to ensure the success of your business.

We are able to work with popular third-party eCommerce platforms, such as Shopify, Magento, Wix, Amazon & Ebay, and can seamlessly integrate via our own highly-customisable, feature rich, in-house solution, which offers:

• Order Capture & Import
• Payment Processing
• Query Handling
• Stock Management
• Bespoke Reporting & Analysis

If you're thinking about outsourcing your customer service or order fulfilment, West Quay Ltd can provide you with a customised solution. Give us a call on 02380 336344, or drop us an email at info@westquay.com, and let's explore how we can help you.